General Terms and Conditions of Sale – Hotel du Balcon
These General Terms and Conditions of Sale govern the contractual relationship between the Hotel du Balcon (hereinafter “the Hotel”) and its clients (hereinafter “the Client”), concerning the booking and occupancy of rooms.
Booking
All reservations are confirmed only upon receipt of a guarantee (credit card number or deposit, according to the terms specified during the booking process). Reservations are non-refundable. However, in case of unforeseen circumstances, the Client may request to reschedule their stay, subject to availability and within the timeframe specified during the booking process.
Prices
Prices are quoted in euros, inclusive of all taxes, with the exception of the tourist tax, which is mandatory and payable on site by the Client. This tax is not included in the room price. Rates may be revised at any time, but the applicable conditions remain those in effect at the time of the confirmed reservation.
Arrival and departure
Rooms are available from 3:30 pm on the day of arrival and must be vacated by 11:30 am on the day of departure. Any overstay may result in the charge of an additional night.
Regulations of the stay
The balance of the stay is payable upon arrival. The Hotel accepts the following payment methods: cash, bank cards, holiday vouchers.
Responsibility
The Client is responsible for any damage caused by themselves or by persons under their care. The Hotel accepts no responsibility for the loss, theft or damage of personal belongings left in the rooms or in the common areas.
Force majeure
In the event of an unforeseeable and irresistible event (strike, natural disaster, administrative closure, etc.), the Hotel cannot be held liable.
Mediation
In accordance with Article L.612-1 of the Consumer Code, the Client has the option of using a consumer mediator free of charge in the event of a dispute that cannot be resolved amicably with the Hotel.
Applicable law
These terms and conditions are governed by French law. Any dispute relating to their interpretation or execution falls under the jurisdiction of the French courts.
